Refund and cancellation policy

Before setup begins

Cancel before we begin your build for a full refund of your setup payment. Creating an account, paying, or submitting onboarding does not by itself start the build. We review your materials, confirm scope with you, and send a setup-start notice before beginning ingestion or configuration.

After setup begins

Your setup fee covers custom ingestion, tutor configuration, source review and testing. Once that work starts, the setup fee is not refundable for a change of mind, a canceled course launch, low student usage, or unmet revenue expectations. The delivery guarantee below still applies.

Our delivery guarantee

Report material problems with the agreed core functionality within 14 calendar days after receiving your review-ready preview. Include examples so we can reproduce the problem. We have 10 business days after receiving the report and necessary access to resolve it, unless we both agree to a different period in writing. If we cannot deliver the agreed core functionality after that opportunity, we will refund your setup fee.

New features and additional content outside the agreed scope are separate work. Individual AI answers can be imperfect, but that does not excuse missing agreed core functionality. If we determine that we cannot deliver your agreed build, we will offer a setup refund rather than require you to wait for a preview that cannot be delivered.

Scope changes

If your submitted library falls outside the purchased package, we will offer revised scope and pricing or a full setup refund before beginning the build. We do not begin additional work or charge extra without agreement. Separately purchased setup add-ons follow the same before-work and delivery protections for their agreed scope.

Monthly subscriptions

Monthly service begins only when you approve and activate your tutor. Cancel renewal through Manage billing in your workspace. Access continues through the paid period; there are generally no prorated refunds for unused time. Setup payment does not start monthly billing, and silence during preview review does not count as approval.

Requesting a refund

Email support@coursebrain.ai or submit an in-app support request with your workspace name and the reason. We target an initial response within two business days. Approved refunds go to the original payment method; we do not deduct payment-processing fees from a promised full refund. Your bank or payment provider controls when the refund appears.

We correct duplicate or erroneous charges. This policy does not restrict refunds or other rights required by applicable law. Changes apply prospectively; the policy accepted with your purchase governs that purchase.